Service level agreement
99.2% uptime.
Support that stays with you.
Our SLA includes a 99.2% uptime guarantee for your copier and printer fleet, with remote monitoring, automatic supplies replenishment, and embedded AI troubleshooting agents to keep printers running smoothly.
Remote monitoring
See issues before they interrupt the office.
Remote monitoring keeps track of copier and printer status across your fleet, helping identify issues and support troubleshooting.
Use the online fleet portal to see your devices and manage service alongside contracts and usage.
Automatic supplies replenishment
Keep supplies moving with your print needs.
Automatic supplies replenishment helps keep your copiers and printers supplied without making every refill a manual task.
We bring supply needs into your fleet’s service arrangement so equipment, usage, and replenishment can be managed together. Explore supplies support.
Embedded AI troubleshooting agents
Help when a printer needs attention.
Embedded AI troubleshooting agents help diagnose copier and printer issues and guide troubleshooting steps to keep your equipment running smoothly.
When you need more help, our team is here to work through the issue with you. Contact service & support.
Your service agreement
Know how your fleet is covered.
Ask our team for the SLA covering your fleet, including how uptime is measured and how service issues are handled.
The CopierExpress Satisfaction Guarantee means that if you’re unhappy with your lease at any point, you can reach out and we will always help you.