Customer information

Returns

Our return policy is designed to ensure a smooth and fair process for all our customers. Please read the following guidelines carefully:

• All items are subject to a 20% restocking fee upon return.
• Used items incur a 35% restocking fee.
• Certain used items, such as toners, may not be returned unless they are defective.
• Defective items must be reported within 3 days of receipt to qualify for a full refund without a restocking fee.
• Returns must be initiated within 30 days of purchase.
• Items must be in their original packaging and condition to be eligible for a return.
• Shipping costs for returns are the responsibility of the customer unless the item is defective.
• Refunds will be processed within 7-10 business days after the returned item is received and inspected.
• For any questions or concerns regarding returns, please contact our customer service team.

We appreciate your understanding and cooperation in adhering to our return policy. Thank you for choosing us!